Developer Documentation – Face2Face.io | Documentation

Get Started
- The Basics
  - What is Face2Face?
Installation & Onboarding
- Plugins
  - WordPress Plugin
- Integrations
  - F2F — Slack Integration Gone Wrong (and what to do)
- Workflows
  - Filtering by Country: Include/Exclude Visitors from Workflows based on their Location
- Sparks
  - Spark Installation Instructions
  - Spark Configuration Instructions
Developer Documentation
- Javascript Functions
  - Identify
  - Workflow
  - Notify
  - Popup
  - requestAgent
  - evaluateCondition
- Other
  - How to Identify Visitors via URL Parameters (UTMs)
  - How to Start Call via URL Parameter (UTM)
Compliance Hub
- Using Face2Face Responsibly
  - How to Use Face2Face in a GDPR-Compliant Way
  - Adding Face2Face to Your Cookie Consent Banner
  - Manually Delete a Specific Visitor's Data
- Privacy & Legal
  - Privacy Policy
  - Terms of Use (Customer Agreement)
  - Acceptable Use Policy (AUP)
  - Data Processing Agreement (DPA)
- Security, Uptime & Support
  - Security Practices (Information Security Policy)
  - Support & Uptime Commitments (SLA)
- Data Handling & Compliance
  - Data Handling Overview (Controller ROPA)
  - Data Processing Overview (Processor ROPA)
  - Subprocessors List
  - Data Retention Policy
- Compliance Certifications
  - SOC 2 Type II

Javascript Functions

Identify

The identify function is used to attach custom data to a visitor, which will be visible on your F2F dashboard.

Workflow

The workflow function triggers a predefined workflow in your F2F dashboard

Notify

The notify function sends a custom notification to Slack or Discord if your organization is integrated with those platforms.

Popup

The popup function displays a popup dyanmically.

requestAgent

The requestAgent function starts the call automatically.

evaluateCondition

The evaluateConditionfunction evaluates the condition of the workflow and returns true or false.

Other

How to Identify Visitors via URL Parameters (UTMs)

Easily identify visitors by adding ?f2f-[key]=[value] parameters to your website’s URLs.

How to Start Call via URL Parameter (UTM)

Add ?requestAgent=[workflowId] to your URL to start the call as soon as the prospect lands on your website