Subprocessors List
Lists all third-party services we use to deliver our product, including where they’re located and how data is protected.
Last updated: May 16, 2025
This document lists all third-party service providers (subprocessors) that F2F Face2Face Technology Inc. (“Face2Face”) uses to process personal data on behalf of its customers.
We engage these subprocessors to support the delivery of our platform and services. Each subprocessor is subject to review and maintains appropriate security and data protection commitments.
Subprocessor | Purpose | Data Processed | Location | Transfers outside EEA | Safeguards |
Heroku | Hosting infrastructure | User data, IP addresses | USA | ✅ Yes | SCCs |
MongoDB Atlas | Database storage | Application data, user credentials | Germany | ❌ No | N/A |
Grafana | Application error monitoring | Error logs, session identifiers, request data | EU | ❌ No | N/A |
Mixpanel | Product analytics | Session data, event tracking, user metadata | EU | ❌ No | N/A |
daily.co | Real-time video infrastructure | Audio/video streams, metadata | EU/USA | ✅ Yes (non-EU users) | SCCs |
Upscope | Co-browsing infrastructure | Browser session data, interaction metadata | EU/USA | ✅ Yes (non-EU users) | SCCs |
Ipstack | IP geolocation | IP address, location metadata | Germany | ❌ No | N/A |
Notification of Changes
We will notify customers in advance of any intended changes to our subprocessors via email or platform announcement. Customers may object to a new subprocessor in accordance with the terms of our Data Processing Agreement (DPA).
Contact
If you have any questions about our subprocessors or data practices, contact:
Nick Tomic
Privacy Lead, Face2Face