Compliance Hub
Using Face2Face Responsibly
How to Use Face2Face in a GDPR-Compliant Way
Guidance for loading scripts, embedding Sparks, and meeting consent requirements.
Adding Face2Face to Your Cookie Consent Banner
Explains how to integrate the Face2Face SDK (sdk.face2face.io) into your website’s cookie consent banner to comply with GDPR, ePrivacy, and related regulations.
Manually Delete a Specific Visitor's Data
How to manually delete a specific visitor’s data permanently.
Privacy & Legal
Privacy Policy
Explains what personal data we collect, why we collect it, and how we use it.
Terms of Use (Customer Agreement)
Sets the rules for using our product and defines each party’s rights and responsibilities.
Acceptable Use Policy (AUP)
Outlines what customers and users can and cannot do with our platform.
Data Processing Agreement (DPA)
Describes how we process customer data in line with GDPR, including security and breach notification commitments.
Security, Uptime & Support
Security Practices (Information Security Policy)
Describes the technical and organizational measures we take to keep customer data secure.
Support & Uptime Commitments (SLA)
Details our platform uptime goal (99.5%) and how quickly we respond to support requests.
Data Handling & Compliance
Data Handling Overview (Controller ROPA)
Shows what data we collect for our own business (e.g. marketing, billing), and how we store and secure it.
Data Processing Overview (Processor ROPA)
Summarizes what customer data we handle through our product, and how it flows through our systems.
Subprocessors List
Lists all third-party services we use to deliver our product, including where they’re located and how data is protected.
Data Retention Policy
Explains how long we store different types of data and when we delete or anonymize them.