Terms of Use (Customer Agreement)
Sets the rules for using our product and defines each party’s rights and responsibilities.
Last updated: May 16, 2025
Welcome to Face2Face.io (“Face2Face”, “we”, “us”, “our”). By using our platform and services, you agree to these Terms of Use (“Terms”). Please read them carefully.
1. Acceptance of Terms
By accessing or using Face2Face services, you accept and agree to be bound by these Terms. If you disagree with any part of these Terms, do not use our services.
2. Description of Service
Face2Face provides a SaaS platform enabling businesses to engage their customers through real-time communication, video calls, co-browsing, and related interactive services.
3. Account and Registration
To access certain features, you must create an account and provide accurate information. You are responsible for safeguarding your account credentials and must notify us immediately of unauthorized use.
4. Usage Guidelines
You agree not to:
- Use our services unlawfully or harmfully.
- Attempt unauthorized access to our systems.
- Interfere with the operation of our platform.
- Violate applicable laws, regulations, or third-party rights.
For additional restrictions, please review our Acceptable Use Policy (AUP) if available. We reserve the right to suspend access for violations.
- Use our services unlawfully or harmfully.
- Attempt unauthorized access to our systems.
- Interfere with the operation of our platform.
- Violate applicable laws, regulations, or third-party rights.
5. Intellectual Property
Face2Face retains ownership of all intellectual property rights related to our platform and services. You are granted a non-exclusive, revocable, limited license to use our services in accordance with these Terms.
6. Data Privacy
Your use of Face2Face services is governed by our Privacy Policy. As a data processor, we handle personal data strictly according to our Data Processing Agreement.
You retain ownership of all personal data submitted to the service. We only process such data on your behalf and in accordance with applicable data protection laws.
7. Fees and Payments
Use of some features may require payment. You agree to timely payment of all applicable fees. Pricing details are provided clearly at the time of purchase or subscription.
8. Termination
We reserve the right to suspend or terminate your access at any time for violations of these Terms or misuse of the service.
Upon termination, and subject to our DPA, you may request the export or deletion of your personal data from our systems. You may terminate your account at any time by contacting support.
9. Disclaimer
Our services are provided "as is" without warranties, express or implied. While we strive for high availability, we do not guarantee uninterrupted, secure, or error-free operation. Planned maintenance or unexpected disruptions may occur. We do not guarantee uninterrupted, secure, or error-free operation.
10. Limitation of Liability
Face2Face is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service or any interruption thereof.
11. Indemnification
You agree to indemnify and hold harmless Face2Face and its affiliates from any claims, damages, liabilities, or expenses arising from your misuse or violation of these Terms.
12. Changes to Terms
We may revise these Terms occasionally. Changes will be posted on our website and notified through our platform or email. Your continued use after updates signifies acceptance of the new Terms.
12a. Beta Features
From time to time, we may offer beta or pre-release features. These are provided “as-is” and may be modified or discontinued at any time. Use of such features is at your own discretion and risk.
13. Governing Law
These Terms are governed by the laws of the jurisdiction in which Face2Face is headquartered, without regard to conflict of law provisions.
14. Contact
For questions or concerns regarding these Terms, please contact:
Nick Tomic
Founder, Face2Face
Last updated on May 16, 2025