Get Started
- The Basics
  - What is Face2Face?
Installation & Onboarding
- Plugins
  - WordPress Plugin
- Integrations
  - F2F — Slack Integration Gone Wrong (and what to do)
- Workflows
  - Filtering by Country: Include/Exclude Visitors from Workflows based on their Location
- Sparks
  - Spark Installation Instructions
  - Spark Configuration Instructions
Developer Documentation
- Javascript Functions
  - Identify
  - Workflow
  - Notify
  - Popup
  - requestAgent
  - evaluateCondition
- Other
  - How to Identify Visitors via URL Parameters (UTMs)
  - How to Start Call via URL Parameter (UTM)
Compliance Hub
- Using Face2Face Responsibly
  - How to Use Face2Face in a GDPR-Compliant Way
  - Adding Face2Face to Your Cookie Consent Banner
  - Manually Delete a Specific Visitor's Data
- Privacy & Legal
  - Privacy Policy
  - Terms of Use (Customer Agreement)
  - Acceptable Use Policy (AUP)
  - Data Processing Agreement (DPA)
- Security, Uptime & Support
  - Security Practices (Information Security Policy)
  - Support & Uptime Commitments (SLA)
- Data Handling & Compliance
  - Data Handling Overview (Controller ROPA)
  - Data Processing Overview (Processor ROPA)
  - Subprocessors List
  - Data Retention Policy
- Compliance Certifications
  - SOC 2 Type II

Spark Configuration Instructions

✏️ How to Edit Button Links, Image URLs, and Texts in Face2Face Dashboard

You can fully customize all content elements (button links, image URLs, and texts) directly from the Face2Face dashboard. Follow the steps below:

Open the Face2Face Dashboard

Log in to your account and navigate to the main dashboard.

Go to the "Sparks" Section

In the left-hand sidebar, click on Sparks to view all your active Spark widgets.

Select the Spark You Want to Edit

Choose the Spark you'd like to modify from the list.

Open the Spark Configuration Panel

In the top-right corner of the screen, click on the Spark Configuration window. This is where you can adjust all the Spark's properties.

Update Content

Inside the configuration panel, you can:

Change button links (URLs each CTA points to)

Update image URLs used within the Spark

Edit all texts shown in the CTA

Set the countdown timer (in seconds).

Spark Installation Instructions Identify