Get Started
- The Basics
  - What is Face2Face?
Installation & Onboarding
- Plugins
  - WordPress Plugin
- Integrations
  - F2F — Slack Integration Gone Wrong (and what to do)
- Workflows
  - Filtering by Country: Include/Exclude Visitors from Workflows based on their Location
- Sparks
  - Spark Installation Instructions
  - Spark Configuration Instructions
Developer Documentation
- Javascript Functions
  - Identify
  - Workflow
  - Notify
  - Popup
  - requestAgent
  - evaluateCondition
- Other
  - How to Identify Visitors via URL Parameters (UTMs)
  - How to Start Call via URL Parameter (UTM)
Compliance Hub
- Using Face2Face Responsibly
  - How to Use Face2Face in a GDPR-Compliant Way
  - Adding Face2Face to Your Cookie Consent Banner
  - Manually Delete a Specific Visitor's Data
- Privacy & Legal
  - Privacy Policy
  - Terms of Use (Customer Agreement)
  - Acceptable Use Policy (AUP)
  - Data Processing Agreement (DPA)
- Security, Uptime & Support
  - Security Practices (Information Security Policy)
  - Support & Uptime Commitments (SLA)
- Data Handling & Compliance
  - Data Handling Overview (Controller ROPA)
  - Data Processing Overview (Processor ROPA)
  - Subprocessors List
  - Data Retention Policy
- Compliance Certifications
  - SOC 2 Type II

Spark Installation Instructions

🔧 How to Embed a Spark Into Your Website

Follow these steps to embed a Spark on your website:

Go to the Face2Face Dashboard and navigate to the Sparks section.

Click on the Spark you want to embed.

In the top-right corner of the Spark configuration window, click the three dots (•••).

Select "Embed Spark" from the dropdown menu.

🔗 The iframe code will be automatically copied to your clipboard.

Paste the iframe code into the desired location on your website.

⚠️ Important Note About Spark Preview

Please note that the preview inside the Face2Face dashboard may slightly differ from how the Spark will appear once embedded on your website.

This is a known issue and will be resolved soon.

✅ Rest assured — the embedded version will display and function correctly.

Filtering by Country: Include/Exclude Visitors from Workflows based on their Location Spark Configuration Instructions